Privacy Policy

CARDISAN.CA PRIVACY POLICY

Last updated February 1, 2019

INTRODUCTION

 

Cardisan.ca (hereinafter referred to as “CARDISAN” or “us” or “we”) offers a variety of services, including but not limited to i) providing an online platform for potential greeting card buyers to set up an account and profile (each an “Account”) and view and/or purchase greeting cards created by artisan producers; and ii) providing email and push reminder notifications to Account holders (the “Services”). In the course of providing these Services, CARDISAN may collect personal information about you with your consent. At CARDISAN, we understand the sensitivity with which your personal information should be handled, and we are committed to safeguarding your privacy in order to earn and maintain your trust. We will use our best efforts to ensure that the information you submit to us is used only for the purposes set forth herein, or as otherwise communicated to you at the time you provide us with such information. CARDISAN may amend this privacy policy (the “Privacy Policy”) from time to time. Please visit www.cardisan.ca (the “Site”) for the most recent version of this Privacy Policy.

This Privacy Policy applies to all personally identifying information that you provide to us through the Site. For the purpose of this Privacy Policy, personal information refers to information such as, but not limited to, your name, address, e-mail address, phone number, IP address, computer and connection information, session information, personal preferences, recipient information, order information and order history (collectively, “Personal Information”).

 

CONSENT

 

By using the Site you agree to the terms of this Privacy Policy and consent to the collection, use and/or disclosure of your Personal Information for the purposes outlined herein. If you do not agree to the terms of this Privacy Policy, you should discontinue your use of the Site and/or not provide us with any Personal Information.

Except as described in this Privacy Policy, we will not disclose your Personal Information to third parties without first obtaining your consent to do so. In addition, we will obtain your prior consent if we intend to use your Personal Information for purposes other than those identified herein.

Subject to legal, regulatory and/or contractual requirements, you may refuse to consent to our collection, use or disclosure of your Personal Information, or you may withdraw your consent to our further collection, use or disclosure of your Personal Information at any time by giving us reasonable notice. To refuse or withdraw your consent, please send an e-mail to info@cardiscan.ca setting forth the particulars of the request and the Personal Information to which it relates. Refusal or withdrawal of your consent may affect our ability to provide you with particular products and/or services, and your ability to continue accessing the Site.

 

COLLECTION OF PERSONAL INFORMATION

 

CARDISAN collects Personal Information from you in the following circumstances:

• When you browse the Site
• When you register for an Account
• When you access your Account through the Site
• When you add card recipients and preferences to your Account
• When you make a purchase or attempt to make a purchase through the Site
• When you open or click through a notification email from us
• When you communicate with us by phone, email or otherwise
• When you complete a questionnaire or survey

 

USE OF PERSONAL INFORMATION

 

When Personal Information is collected from you, it may be used for one or more of the following purposes:

• To communicate with you regarding the Services and the products available on the Site
• To process and ship orders made through the Site
• To process payments (using our third party payment processor, Stripe)
• To maintain your Account and preferences
• To respond to requests that you make by email, phone or other means of communication
• To remember your interests and preferences and customize products curate for you
• To send reminder notifications relating to your recipients and events associated with your Account
• To request feedback from you with respect to your use of the Services and/or suggestions relating to improving the Services
• To provide you with information about CARDISAN and other organizations
• To notify you of any special offers and/or promotions
• To establish and/or verify your identity
• To provide you with password-protected access to the Site
• To provide technical support with respect to your use of the Site
• To protect against error and fraud
• To comply with legal and regulatory requirements

Your Personal Information will not be used by us and we will not authorize any third party to use your Personal Information other than in accordance with the terms of this Privacy Policy.

 

DISCLOSURE OF PERSONAL INFORMATION

 

From time to time, we employ other companies and individuals to perform services on our behalf related to the Site, but we do not sell any Personal Information to third parties. These third party service providers help us to host the Site, fulfil orders, deliver products, send mail and e-mail, remove repetitive information from customer lists, analyze data, conduct marketing, process credit card payments and provide customer service. Such third party service providers may have access to your Personal Information in connection with their performance of services related to the Site but may not use it for other purposes.

The Site is hosted with Woo-Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Woo-Commerce will store your data on a secure server behind a firewall and will use the information we collect as part of the payment processing practice.

CARDISAN uses SendGrid as a third party email delivery platform and to provide email notifications and analytics services. We will share limited Personal Information with SendGrid to enable it to perform these services on behalf of CARDISAN. SendGrid has its own privacy policy regarding the use of the personal information that it receives from us and this is available for your review here: https://sendgrid.com/policies/privacy/services-privacy-policy/#our-security.

We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/ca/privacy.

You acknowledge and agree that, in the event that a CARDISAN service provider is located in the United States, your Personal Information may be processed and stored in the United States and that United States governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your Personal Information through the laws of the United States. You acknowledge and agree that the preceding statement constitutes prior written notice to you of, and your consent to, the collection, use and disclosure of your Personal Information as described above. If you object to your Personal Information being transferred or used as described above, you should discontinue your use of the Site and/or not provide us with your Personal Information.

We may transfer your Personal Information to a third party in connection with a sale, merger, or other disposition (whether of assets, stock, or otherwise) of our business.

 

RETENTION OF PERSONAL INFORMATION

 

Your Personal Information will be retained by us for the period of time required to fulfill the purpose for which it was collected or as may be required by law, whichever is longer.

 

REMOVING OR AMENDING YOUR PERSONAL INFORMATION

 

CARDISAN allows you to change, correct or remove your Personal Information at any time. If, at any time, you wish to have your Personal Information removed from our database, opt out of receiving any particular communication and/or change and/or correct any information which you have previously provided to us, please contact us and we will make the necessary notation, removal, change and/or correction. Our contact particulars are set out below.

 

SYSTEM INFORMATION

 

We may collect system information from all users of the Site. Your system information, including but not limited to IP address, browser version and resolution will allow us to enhance the functionality that is provided to you through the Site.

 

COOKIES

 

“Cookies” are small pieces of encrypted data that are sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not damage your system or impair its functioning in any way. We may use cookies to remember your login information, customize your experience, show you content that you might be interested in, and display content according to your personal preferences. Cookies do not contain, and cannot be used to access, personally identifying information. You may choose whether to accept cookies by changing the settings of your browser. You may reset your browser to refuse all cookies or to allow your browser to show you when a cookie is sent. However, if you choose not to accept cookies when using the Site, certain portions of the Site may not function properly.

 

PERSONAL INFORMATION SECURITY

 

We have security measures in place in order to attempt to protect against the loss, misuse and alteration of the Personal Information under our control. We take reasonable precautions to attempt to ensure that data stored in our system is secure. Please be advised, however, that the Internet and other various networking communication media are not entirely secure, unless explicitly specified as such, and your Personal Information may therefore be subject to interception or loss which is beyond our control.

 

LINKS TO OTHER SITES

 

The Site may contain various links to third party websites (“Third Party Sites”). Please be aware that this Privacy Policy applies only to the Site, and does not apply to Third Party Sites. CARDISAN is not responsible for the privacy practices or content of Third Party Sites.

 

CHILDREN GUIDELINES

 

This Site is not intended for children. We will not knowingly collect information from or about children. We believe that children should get their parents’ consent before giving out personal information.

 

CHANGES TO THIS PRIVACY POLICY

We will periodically review the appropriateness of this Privacy Policy and may make, in our sole discretion, changes as necessary. If we decide to change this Privacy Policy, we will post those changes to the Site so that you will always know what information we gather, how we intend to use that information, and whether we will disclose it to anyone.

 

CONTACT US

If you wish to contact us regarding this Privacy Policy or the Site, please e-mail us at info@cardiscan.ca. We would be pleased to receive any feedback you may have in connection with the Site.

 

OUR PRIVACY PRINCIPLES

We adhere to the following ten principles in the protection of your Personal Information:
1. Accountability: We are committed to safeguarding your privacy in order to earn and maintain your trust. We are responsible for Personal Information under our control, and have designated one or more persons who are accountable for ensuring compliance with this Privacy Policy.
2. Identifying Purposes for Collection of Personal Information: We will identify the purposes for which your Personal Information is collected at or before the time at which your Personal Information is collected.
3. Obtaining Consent for Collection, Use or Disclosure of Personal Information: We will make reasonable efforts to ensure that you understand how your Personal Information is used and disclosed by us. We will not collect, use or disclose your Personal Information without your consent, except as permitted or required by law.
4. Limiting Collection of Personal Information: We will limit the amount and type of Personal Information we collect from you. We will only collect information from you as necessary for the purposes that we have identified. We will collect Personal Information by fair and lawful means.
5. Limiting Use, Disclosure and Retention of Personal Information: We will only use or disclose your Personal Information for the purposes for which it was originally collected, unless you give us your consent to use or disclose it for another purpose. However, under certain exceptional circumstances, we may be permitted or required by law to disclose or use your information without your consent.
6. Accuracy of Personal Information: We will strive to keep your Personal Information as accurate, complete, current and relevant as necessary. If you identify any errors in your information, please contact us and we will correct the errors.
7. Security Safeguards: We will protect your Personal Information using safeguards that are appropriate to the sensitivity of the Personal Information.
8. Openness Relating to Our Policies and Practices: We are open about the policies and practices employed to manage your Personal Information, and will provide you with information about these policies and practices in a manner that is easy to understand.
9. Access to Personal Information: Upon request, we will advise you what Personal Information we have about you, what we are using it for, and to whom it has been disclosed or transferred for processing.
10. Challenging Compliance: We will act on any issues you may identify to us with respect to our compliance with this Privacy Policy and/or our practices relating to the handling of your Personal Information.

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